Matt Norwood, IT Administrator, Pediatric Dental Associates & Orthodontics, Fayetteville, AR, USA
The IBSurgeon support technician was able to drastically improve our practice management software performance with speed, skill and confidence. It was overwhelmingly impressive. Our organization has suffered for years with database performance issues and I wish we would have consulted with IBSurgeon sooner.
Lucas García, Coordinador de Proyectos, Simgest Solutions SL
Teníamos la necesidad de actualizar nuestra base de datos en Firebird 1.5 de nuestra aplicación ERP a la versión actual. Decidimos externalizar la realización de todo ese proyecto de migración con IBSurgeon y debemos decir que fue una decisión muy acertada. La calidad de sus profesionales, el tiempo de respuesta, el servicio posterior y la ejecución del proyecto en general se realizó de forma excepcional, permitiéndonos realizar esa migración posteriormente a nuestros clientes con total garantías. Estamos muy agradecidos y esperamos poder colaborar con IBSurgeon si surge una nueva necesidad.
Leonel Batista dos Santos, Intercamp, Brazil
" A melhor forma de expressar a nossa experiência frente a ferramenta FBScanner. Seria inicialmente descrevendo nosso cenário:
Temos uma rede de aproximadamente dois mil clientes na sua grande maioria postos de combustíveis Alguns únicos e outros em rede. Em todos clientes temos um sistema ERP e um sistema de caixas, linguagens utilizadas Delphi e C# respectivamente.
Nossos bancos de dados tem cerca de 240 tabelas no ERP e 150 no sistema de caixa, as maiores bases contem aproximadamente 20GB, Todo o movimento do caixa é replicado automaticamente no ERP gerando um grande número atualizações no banco de dados principal.
Utilizamos principalmente o FBScanner com a finalidade capturar as queries geradas pelos sistemas, com isso conseguimos Identificar com exatidão as causas de muitos problemas e assim atuar de forma precisa e eficiente.
Antes da utilização do FBScanner isso só seria possível com a ajuda dos programadores, ficando assim, Pelo menos duas pessoas envolvidas no mesmo problema.
No departamento de suporte temos algumas maquinas com o FBScanner instalado afim de agilizar ainda mais o processo. Nos nossos clientes instalamos o FBDataGuard com objetivo de automatizar os backups, uma ferramenta muito útil, e que tem nos ajudado a Prevenir problemas na integridade e estrutura de dados.
A utilização das ferramentas FBScanner e FBDataGuard tem facilitado o nosso processo de backup e manutenção, posso dizer que As ferramenta torna nossa atividade mais efetivas na detecção, prevenção e solução dos problemas. "
Tesekkuler, Cihan Halil RF Sistemlab Europe, TurkeyIBSurgeon cok profesyonel, bozuk diskten aldigimiz database si problemsiz bir sekilde onardi.
Daniel Putra, www.profida.co.za, South AfricaIBSurgeon played an essential role in pinpointing and eliminating serious performance problems. With their assistance, we managed to improve query performance by up to 600%. The time for frequently executed queries is now down to less than 10ms mostly 0.02ms. IBSurgeon’s turnaround time is exemplary.
Willem Goosen, Promed, South Africa
"IBSurgeon has played an integral role in improving performance and stability in our environment. We have a 24/7 environment which has required them to dial in at different times to fix a database, recover a site or improve performance. With them, downtime has become a thing of the past. They are always quick and give detailed feedback on what the issue was and how to fix it in future. They get involved in our development cycle and have helped greatly to improve the software by giving input in terms of the database and the usage thereof.
They have also assisted in moving us from InterBase to Firebird in a short time."
David Hardman, Argent Wealth Ltd, UK
"We have used the services and support of IBSurgeon for a number of years and would not change a thing. Their attention to detail and speed of support is superb. We appreciate the efforts they make to ensure we are entirely comfortable. Would recommend without hesitation."
Gareth Law, PCounter-Europe, Ireland
"Pcounter Europe approached IBSurgeon to review current database structure in a graphical reporting product, to identify performance bottlenecks, and also recommend some best practice techniques to achieve the best possible performance overall. The IBSurgeon team understood our objectives right away. They set about focusing on how we could improve what we had, rather than just advising us to throw away and start again. This was a concern we had about reaching out from within our own development resources for help, however, I’m glad to say we got appropriately tailored advice and our requirements and prerequisites were always carefully considered.
On a technical level, the IBSurgeon team are proper experts in their field. Firebird is open source, and whilst there is a lot of information out there on the Web, not all of it is good practice and technically sound. They helped us eliminate some basic (but not obvious) mistakes, and also suggested a number of different approaches that made a real difference to the speed of key processes within our application. In all, we thought that their service was very professional, technically valuable and good value for money."
Miron Shabalin @ Recycling Rewards, Ontario, Canada
"We used IBSurgeon services to optimize the database of our predictive dialer system running on Firebird 1.5. We've been using the dialer system for nearly 5 years and the system performance was extremely poor, database often became inconsistent and system users were constantly unhappy and were complaining about endless issues that prevented them from making calls efficiently.
We had issues of this kind for a time being and software vendor, who provided us with the system, gave up a long time ago, leaving us alone with the unstable system with frustrating issues.
We came across IBSurgeon website and being impressed by the wide variety of services offered and the list of existing clients who took the service - we decided to give it a try and requested help. Our request was shortly answered by Alexey, and after inquiring about the nature of the issues we were experiencing, IBSurgeon provided us with the best service we have ever experienced.
Using their own tools and approaches, IBSurgeon analyzed our database structure and predictive dialer applications in use and came up with a plan of action on how to optimize our database services. In no time, our dialer system was literally "flying". Users reported 300 per cent increase in application response time and the database became stable and reliable. We were amazed how IBSurgeon got our system to work at speeds we never imagined it is capable of."
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